Return & Refund Policy

Last Updated: August 2026

We want you to love your beauty tools as much as we do. If something isn’t right, we’ll make it right. This policy outlines how to handle returns, refunds, and exchanges when you shop at yonglife.shop.

Yonglife is operated by CHONGDA LIMITED, FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUNTONG, KL,HK. For any return-related questions, reach us at hello@yonglife.shop.

1. GENERAL RETURN ELIGIBILITY

Because beauty tools are personal care products, we cannot accept returns simply because you changed your mind or didn’t like the feel or performance. However, we stand behind the quality of every item we ship. You may request a return, refund, or replacement in the following situations:

Damaged on arrival: The package or its contents arrived broken, cracked, or otherwise damaged.

Incorrect item: You received a product different from what you ordered (wrong SKU, color, or size).

Quality issue: The tool shows signs of manufacturing defects, bristle shedding, loose ferrules, or other flaws upon first inspection (rare, but we handle it seriously).

Timeframe: You must contact us within 14 calendar days from the date of delivery. After 14 days, unfortunately we cannot offer a refund or replacement.

2. NON-RETURNABLE ITEMS

The following items cannot be returned or refunded unless they arrive damaged or incorrect:

– Opened or used brushes and sponges (due to hygiene and safety).
– Any tool that has been partially used or shows signs of wear.
– Items marked as “Final Sale” or “Sample” at the time of purchase.
– Gift cards or digital products (if any).

If you are unsure whether your item qualifies, just email us. We’re human and will look at it case by case.

3. HOW TO INITIATE A RETURN OR REFUND REQUEST

To start, send an email to hello@yonglife.shop within the 14-day window and include:

– Your order number (found in your confirmation email).
– A clear description of the issue (e.g., “brush handle cracked,” “received blending sponge instead of powder puff”).
– Photographs showing the damage, incorrect item, or quality problem. Please include a photo of the outer packaging if it was damaged in transit. These photos help us improve packing and file claims with carriers.

We aim to respond to all return requests within 1–2 business days during our operating hours (Mon–Fri 09:00–18:00 HKT, Sat 10:00–14:00 HKT).

4. REFUNDS

If your return is approved, here’s what to expect:

Refund method: Refunds are processed to the original payment method used at checkout (credit card, PayPal, etc.).

Refund amount: For damaged or incorrect items, we will refund the full product price plus any standard shipping costs you paid. If only part of an order is affected, we’ll refund that portion plus a proportional share of shipping at our discretion.

No restocking fees: We never charge restocking fees.

Processing time: Once approved, we’ll initiate the refund immediately. Your bank or payment provider may take 5–10 business days to post the credit to your account. If you haven’t seen it after 10 days, let us know and we’ll trace it.

In some cases, we may offer a replacement or store credit instead of a monetary refund — we’ll confirm with you first.

5. EXCHANGES

We’re happy to exchange a product if you received a damaged or incorrect item. Let us know whether you prefer a replacement of the same item or would like to swap it for another product of equal value. If the replacement costs more, we’ll send you a small invoice for the difference; if it costs less, we’ll refund the difference.

For preference-related issues (e.g., “this brush is too dense for my application style” or “this sponge shape doesn’t suit my needs”), we cannot offer a standard exchange, but we’re always open to a conversation. Drop us a note — we might be able to recommend something you’d enjoy more and work something out.

6. RETURN SHIPPING

For damaged, incorrect, or defective items: We will cover all reasonable return shipping costs if we ask you to send the item back. We’ll either provide a prepaid return label (where available) or reimburse your shipping expense upon proof of posting.

For any other approved return (rare): You are responsible for return shipping costs. We recommend using a trackable shipping service, as we are not responsible for packages lost in transit back to us.

Return address:
CHONGDA LIMITED (Yonglife)
FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUNTONG, KL,HK

Please include your order number inside the package so we can process your return quickly.

7. INTERNATIONAL ORDERS & CUSTOMS

For international returns, please note that customs duties, taxes, and fees originally paid on your order are generally non-refundable by us. You may be able to reclaim these directly from your local customs authority. We will not designate any return shipment as a “gift” or lower its value to avoid customs — we follow the law.

8. ORDER CANCELLATIONS

You may cancel an order before it has been shipped and receive a full refund, including shipping. Since we usually pack orders within 1 business day, please contact us as soon as possible. Once the package is with the carrier, our standard return policy applies.

9. CONTACT US

For returns, refunds, or any questions about this policy, reach out:

Email: hello@yonglife.shop
Address: CHONGDA LIMITED, FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUNTONG, KL,HK

We’re a small studio, not a corporate returns department. You’ll talk to the same people who packed your beauty tools. We’ll treat you fairly.