Shipping Policy

Last Updated: August 2026

Every order you place at yonglife.shop is packed by hand in our small studio in Kwun Tong, Hong Kong. We don’t have a warehouse. We don’t have a fulfillment center. It’s just us, your beauty tools, and a lot of care. This policy explains how we get your makeup brushes, sponges, and precision tools from our hands to yours.

Yonglife is operated by CHONGDA LIMITED, FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUNTONG, KL,HK. For any shipping questions, email us at hello@yonglife.shop.

1. WHERE WE SHIP

We ship worldwide. If you can receive a package, we can probably deliver beauty tools to you.

However, some countries may restrict the import of cosmetic tools or certain beauty accessories. It is your responsibility to check your local customs regulations before ordering. If a package is seized or destroyed by customs due to local restrictions, we cannot issue a refund.

If you are unsure about your country’s rules, email us before ordering and we’ll help you figure it out.

2. PROCESSING TIME

We process and pack orders during our operating hours:

Monday – Friday: 09:00 – 18:00 (HKT / UTC+8)
Saturday: 10:00 – 14:00 (HKT / UTC+8)
Sunday & Public Holidays: Closed

Order cutoff: Orders placed before 14:00 HKT on a business day are typically processed the same day. Orders placed after the cutoff, on weekends, or on Hong Kong public holidays will be processed on the next business day.

Processing time: Most orders are packed and handed to the carrier within 1–2 business days. During peak periods (e.g., holidays, new product launches), processing may take up to 3 business days. We’re a small team, not a machine — thank you for your patience.

3. SHIPPING CARRIERS AND METHODS

We use a range of carriers depending on your location and the shipping option you choose at checkout. These typically include:

– Hongkong Post (standard international airmail and registered mail)
– SF Express (express shipping within Asia)
– DHL, FedEx, or UPS (express international shipping)

The available options, with estimated delivery times and costs, will be displayed at checkout before you complete your order.

Signature on delivery: Some shipping methods require a signature upon delivery. If you are not home when the carrier attempts delivery, they will typically leave a notice with instructions for redelivery or pickup from a local depot. We are not responsible for packages left at your address without signature if the carrier deems it safe to do so.

4. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

– Destination country and postal code,
– Package weight and dimensions,
– Selected shipping method (standard or express).

From time to time, we may offer free standard shipping on orders above a certain value. If applicable, this will be clearly displayed on the Site and at checkout. Free shipping thresholds apply to the order subtotal after any discounts and before taxes.

5. ESTIMATED DELIVERY TIMES

Delivery times vary by destination and shipping method. Below are general estimates once your order has been handed to the carrier:

Hong Kong: Standard 1–3 business days / Express 1 business day
Asia Pacific: Standard 7–14 business days / Express 2–5 business days
North America: Standard 10–21 business days / Express 3–7 business days
Europe: Standard 10–21 business days / Express 3–7 business days
Rest of World: Standard 14–28 business days / Express 5–10 business days

Please note: These are estimates, not guarantees. Actual delivery times may be affected by customs clearance, local postal service efficiency, extreme weather, peak seasons, or other events beyond our control. International shipping is a shared journey — we do our part quickly, and the rest depends on a chain of hands across borders.

6. ORDER TRACKING

Express shipping: All express shipments include tracking. A tracking number will be emailed to you once your order is shipped.

Standard shipping: Tracking availability depends on the destination and carrier. If your standard shipping method includes tracking, you will receive the tracking number by email. If tracking is not available for your destination, we will let you know at checkout.

You can check your order status at any time by emailing us at hello@yonglife.shop. We’ll happily look it up for you.

7. CUSTOMS, DUTIES, AND IMPORT TAXES

International orders may be subject to import duties, taxes, and customs clearance fees levied by the destination country. These charges are not included in the product price or shipping cost paid to us.

Who pays? You, the customer, are solely responsible for any and all customs fees, import duties, tariffs, and taxes. These charges vary widely by country and are determined by your local customs authority. We have no control over them and cannot predict what they will be.

How to check: We recommend contacting your local customs office before ordering if you are concerned about potential charges. They can provide an estimate based on the value and type of goods.

Refusing delivery: If you refuse to pay customs charges and the package is returned to us or destroyed, we cannot issue a refund for the products or shipping. By placing an order, you accept full responsibility for any customs fees imposed by your country.

Documentation: We do not mark packages as “gift” or undervalue them on customs declarations. We follow the law and declare the actual value and contents of every shipment. This protects both you and us.

8. DAMAGED, LOST, OR DELAYED PACKAGES

8.1 Damaged Packages

If your package arrives visibly damaged, please photograph the exterior before opening it. If the contents are damaged, contact us within 14 calendar days of delivery at hello@yonglife.shop with your order number and clear photos of both the outer packaging and the damaged items. We will arrange a replacement or refund as outlined in our Return & Refund Policy.

8.2 Lost Packages

If your tracking information has not updated for an unusual period or your package appears to be lost:

With tracking: Contact us and we will investigate with the carrier. If the carrier confirms the package is lost, we will offer a replacement or full refund, including shipping.

Without tracking: For standard untracked shipments, we must wait a reasonable period for the package to arrive (typically the upper end of the delivery estimate for your region). If it still hasn’t arrived after that, contact us and we’ll make it right.

8.3 Delayed Packages

Shipping delays happen — customs backlogs, postal strikes, holiday surges, a storm in the Pacific. If your package is taking longer than expected, first check your tracking number (if available). If it seems stuck, email us. We’ll help trace it and keep you informed.

Please understand: once a package leaves Hong Kong, we are as reliant on the carrier and customs as you are. We will always do our best to help, but we cannot be held responsible for delays caused by third parties or events beyond our control.

9. INCORRECT ADDRESSES

You are responsible for providing a complete and accurate shipping address at checkout. We are not liable for packages delivered to an incorrect address due to customer error.

If you realize you’ve entered the wrong address, contact us immediately at hello@yonglife.shop. If the order has not yet shipped, we can update it for free. If it has already shipped, we will try to intercept it, but we cannot guarantee success. If the package is returned to us due to an incorrect address, you will be responsible for the cost of reshipping.

10. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel your order, contact us as soon as possible. We process orders quickly (usually same day), so we can only make changes if your order hasn’t been packed yet. Once handed to the carrier, the order cannot be cancelled in transit. If it reaches you, you may request a return under the conditions of our Return & Refund Policy.

11. CONTACT US

Shipping questions? Not sure which method to choose? Just want to know where your beauty tools are? We’re here.

Email: hello@yonglife.shop
Address: CHONGDA LIMITED, FLAT/RM 511 5/F MING SANG INDUSTRIAL BUILDING, 19-21 HING YIP ST, KWUNTONG, KL,HK
Operating Hours: Mon–Fri 09:00–18:00 HKT, Sat 10:00–14:00 HKT. Closed Sundays and Hong Kong public holidays.

We don’t have a logistics department. You’ll get a reply from someone who probably packed your order with a brush in hand. We’ll sort it out together.